Helpful information

At E&K Cakes and Cupcakes, every single treat is 100% homemade by hand with love. We want your ordering experience to be as smooth as our buttercream. Here you will find everything you need to know about placing custom orders, dietary choices, delivery, and keeping your bakes fresh.

Frequently asked questions

Find quick answers to common questions about our bespoke cakes, cupcakes, collections, and care instructions.

How much notice do I need to give for an order?

For bespoke custom cakes, we require at least one month's notice. For cupcakes, we ask for at least two weeks' notice. Specific timelines depend on your chosen design and detailed requirements, so getting in touch as early as possible ensures we can accommodate all of your special details.

How does the ordering and payment process work?

Start by sending us an enquiry with your date, theme, and order details. Once we confirm availability and design specifications, you will pay a deposit to secure your booking. The remaining balance is payable upon fulfillment of your order prior to collection or delivery.

Can I collect my order, or do you deliver?

Both options are available! You are very welcome to collect your freshly baked order directly from our home bakery in Church Gresley. Alternatively, we provide local delivery up to 30 miles around the Swadlincote area.

Do you cater for special dietary requirements?

Yes, we are delighted to offer gluten-free, vegan, and dairy-free treats. Please let us know your specific allergies and dietary preferences during your initial enquiry so we can prepare your order safely.

How should I transport my cake safely?

Always carry your cake on a flat, level surface—ideally in the front footwell of your vehicle. Avoid placing it on a passenger's lap or an angled car seat. Keep cupcake boxes upright and drive with extra care.

How and where should I store my cake before the event?

Always keep your cake in its original box until you are ready to display or serve it, protecting it from dust and drying out. Store it in a cool place away from radiators, ovens, and direct sunlight, as warmth can soften buttercream and cause decorations to lose their shape.

Does my cake need to go in the fridge?

Cakes with fresh cream, cream cheese, custard, or perishable fillings must be refrigerated at 5°C or below. Please review the storage instructions provided with your order, and remember to bring your cake back to room temperature before serving for the best texture and flavour.

How do I store leftover cake?

Once cut, cover any exposed sponge with cling film or place slices into an airtight container to keep them moist and delicious. Refrigerate if indicated on your care instructions, and enjoy every little bite!

Ready to plan your dream bake?

Whether you are celebrating a birthday, wedding, or special occasion, we would love to create something extraordinary for you. Share your ideas with us today.